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Data Protection Policy

Date: 01/05/2023

 

Our Contact Details

Name: Dog Stories Ltd

Registered Address: 39 Clarendon Drive, London, SW15 1AW

Phone Number: 07943 701 706

E-mail: info@dogstories.co.uk

 

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics, including but not limited to:

    • Name

    • Address

    • Email address

    • Phone numbers

    • Social media handles

 

  • Employee financial and background information, including but not limited to:

    • Bank account details

    • Disclosure and Barring Service Reports

    • References

    • National Insurance Number

    • Copy of passport

    • Copy of Right to Work evidence.

    • Copy of Driving Licence

 

  • Company Vehicle Tracking System

    • The vehicle tracking system, Wex Telematics, has been installed in Company vehicles, primarily for the purposes of improving safety, security and efficiency.

    • The system provides peace of mind that drivers are adhering to speed limits and driving time restrictions as well as general safety on the roads. The system can be used to provide information as a defence for staff and the Company in contentious situations such as third- party claims or disputable vehicle incidents.

    • The system permits 24-hour visibility of the fleet and could be used to track vehicles which due to unexpected movement, would be under suspicion of being stolen. 24-hour visibility increases efficiency of collection and drop off and responses to customer requests.

 

  • CCTV

    • We use CCTV at our day care school for the purposes of crime prevention and protection of our staff, visitors, and premises.

    • We recognise that the use of CCTV is potentially intrusive and as such access to CCTV footage is restricted to those staff that have a need to access. Only those individuals authorised by the Head Trainer & Director or the Company Secretary to do so are permitted to view CCTV footage and no footage may be released without the authority of the Head Trainer & Director or the Company Secretary.

    •  

  • Website user statistics

    • For example, Google Analytics 4 Data

 

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with the services you have requested from us.

  • To provide administer your account with us.

  • To communications with you about your dog and our services.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Details of payments you make via a range of payments systems including but not limited to Stripe, Go Cardless, and our banking provider.

We use the information that you have given us to:

  • Provide you with the services you have requested from us.

  • Administer your account with us.

  • Communicate with you about your dog and our services.

We may share this information with our accountants, our bookkeeping system (Xero), our service booking system (Pet Sitter Plus), and our email providers (Wix and Microsoft Outlook).

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Data Protection Officer, Dog Stories Ltd, 39 Clarendon Drive, London, SW15 1AW.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How We Store Your Personal Information

Your information is securely stored.

We keep your personal data for seven years after your most recent communication or booking with us. We will then dispose your information by secure and permanent deletion from all our systems and databases.

 

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@dogstories.ac.uk or Data Protection Officer, Dog Stories Ltd, 39 Clarendon Drive, London, SW15 1AW.if you wish to make a request.

 

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Data Protection Officer, Dog Stories Ltd, 39 Clarendon Drive, London, SW15 1AW.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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